Raising Rented Housing Standards in the East Midlands

Landlord ‘Buy-to-Let’ awards 2009: Public Service Winner


Local Lettings Agency

About Us

The Local Lettings Agency (LLA) was established in 2010 as a service for Derbyshire. We are a partnership between DASH (Decent and Safe Homes), Derventio Property Management Service and four Derbyshire Local Authorities (Amber Valley Borough Council, Derby City Council, Erewash Borough Council and South Derbyshire District Council).

The LLA assists landlords by finding suitable referenced tenants which can be referred by the respective local councils housing advice teams. The tenants are then given support to ensure the tenancy is a success. A full management service is provided with additional benefits such as a dedicated housing benefit officer, a professional fast tenant referral, priority access to any landlord incentive or grants which may be available and much more!

Our Aim

Our aim is to improve access to private rented accommodation for households in housing need whilst providing landlords with a professional and secure means of property management. The project currently manages a wide range of properties for landlords with both large and small portfolios and provides a service which is professional, cost effective and ethical.

Watch our LLA service video for a brief overvue of our service.

Satisfied customer testimonials

" We have been residential landlords in the Derby area for the past 20 years. We have tried most of the Local conventional Estate Agents offering them the contract of managing our ever-expanding property Portfolio. However, with every company we suffered a combination of the following; Poor service, late rental payments and above all no regular inspection of the properties and reporting back. Therefore the quality of our stock was allowed to depreciate subsequently, reducing values. Now, all that has changed, we receive our rents on an agreed date every month. Therefore our cash flow is consistent, allowing us to take the business forward. The staff immediately report any defects with the properties, therefore helping us to keep the stock in pristine condition and maximising value. There system of regular inspections gives us the comfort of knowing all our properties are being monitored and kept in prime condition. We have found the service to be professional, with a dedicated team who stay in contact with the landlord, helping reduce day-to-day issues of managing a property portfolio"

Quote from satisfied landlords

"I truly appreciate the efficient manner of you and your company as I can assure you I have not been given this level of service by a management company previously in Derby." Ms H, Derby

"I would like to thank you and your team for the excellent service you have provided" Mr G, Derby

What we offer

Areas Covered

The LLA can provide a service to landlords with properties in the following areas:

Derby Alfreton Belper Crich
Heanor Ripley Ilkeston Long Eaton
Sandiacre Sawley Melbourne Swadlincote
Burnaston Newhall Woodville and many more

What do I need to do to become registered with the scheme?

Before we can take the property under management, a landlord will need to provide the following:

Of course we offer a service whereby we can help you organise some of these documents with minimum fuss to you.

Dependant on the condition of the property, a Landlord may be advised to carry out any necessary works in order to meet the guidelines of health and safety before the property can be tenanted.


First point of contact:
Michelle Howell 01332 255621
or email: michelle.howell@derby.gov.uk

The first point of contact is the Project Officer Michelle Howell, who will discuss the property details and your previous experience of being a landlord. You will be advised of the options and services available to you and any concerns you may have will be addressed.

If you would like to progress further, one of our friendly staff will arrange an appropriate time to visit your property and carry out a health and safety assessment. If the property is ready to let then Derventio Property Management Service will source you a suitable tenant, support both parties through the agreement and rental process until the tenant is settled into their new home.

Development of the Scheme

The Derbyshire Local Letting Agency (LLA) successfully launched in October 2010 at an event which was attended by representatives from all scheme partners as well as Local Authority officers, Councillors and Communities and Local Government.

Due to the large efficiency savings and improvements to housing the scheme offers, DASH was awarded funds by the East Midlands Improvement & Efficiency Partnership (EMIEP) to run the project.

DASH is currently working with four Local Authorities in Derbyshire and assisting them to decrease their reliance on temporary accommodation and helping their tenants successfully access the Private Rented Sector. These are;
Amber Valley Borough Council along with Amber Valley Housing Limited
Derby City Council
Erewash Borough Council
South Derbyshire District Council

These Local Authorities agreed to support the Local Letting Agency as they recognised the additional housing options that would be available to households that might normally be restricted within the Private Rented Sector.

DASH is also supporting local authorities in Northamptonshire and Lincolnshire on similar local letting agency models that best suit their housing markets.

Our partners appreciate that by accessing the private rented sector in a controlled manner it can ease the pressure on Council waiting lists by offering good quality accommodation that is professionally managed and monitored.

Since the Scheme Launch

In Summer 2010 the Local Letting Agency partnership was nominated as a finalist in the 2010 Public Service/Not for Profit category at the prestigious Landlord & Letting Awards and in August the scheme was successfully voted as a commended finalist.

We have also been asked to speak at various conferences across the country and to advise different types of organisations how we set up the scheme. More recently we gave a presentation on our success at a Westminster Briefing in London.

Contact Details

For more information on the Derbyshire Local Letting Agency or if you are looking at how best to access the Private Rented Sector in your area then please do contact us:
Michelle Howell
DASH/LLA Project Officer
01332 255621


What are the Benefits for landlords?

Our task is to let your property to private tenants. The LLA service will source and install a tenant for you, giving you peace of mind. Service benefits include:

If I choose to go ahead, how soon can you start?

As soon as we establish our initial contact and take out all necessary assessments, then we can start work on installing a tenant in your property.

How long will it take before I have a tenant?

This will depend on the standard of the property, but if there are no serious issues then the process can take as little as one week.

Who will be my Tenant?

Tenants are identified as households who are potentially homeless and may be referred by the Local Authority Housing Options Teams to the scheme. Other tenants will be routed through the councilís Choice Based Letting schemes and will be able to bid for an advertised property. You will be advised of any suitable tenants for your property. Individuals may also approach the service directly looking for private rented accommodation.

All prospective tenants are asked for references. In addition, we complete a tenant assessment to ensure that the tenant is suitable and able to live independently in rented accommodation.

What will the rent be?

It is our job to ensure and advise you of the most appropriate rate of rent in your market area at the time as well as keeping the rent at an affordable amount. Where tenants are in receipt of housing allowance or benefits, the rent is linked to Local Housing Allowance which is based on market rents so we aim to keep the monthly rent within these rates.

When will I get my first rent payment?

It is general practice to get the first payment being made around 6-8 weeks after the signing of the tenancy agreement. Rental income will be received by landlords on the 25th day of each month regardless of the Local Authority area.

What are the basic requirements for the property?

It is necessary to have an up to date Electrical Safety Certificate, Gas Safety Certificate and an EPC (Energy performance Certificate). These are required of all rented properties. Before allowing a property to be tenanted it must be safe, in good repair and have all the basic amenities in working order.

How will I know if my property is suitable or not?

Our objective is to take almost any property providing all the legal requirements can be met by the Landlord. One of our staff will arrange to visit the property and make the health and safety assessment, so you as a landlord can be sure that you will meet all the minimum legal requirements.

My property has been empty for a long time; can I still join the scheme?

Yes, the scheme will work with you and help support you to get the property back into a fit state for tenants. We will be able to direct you to the right contacts in your local area that may be able to assist you with grants and services for empty properties.

How long will you manage/lease my property?

On average our lease period is for up to 3 years. A full management service is on a minimum 12 month contract. If during this time period, your property becomes vacant we will aim to source another tenant for you as soon as possible. We will undertake regular internal and external visual inspections of the property, and report back any matters requiring attention by the landlord.

Does the agency take care of repairs?

As part of our full management service we will manage and conduct repairs with your prior permission. We have access to a fully insured and competent contractor base to ensure that repair are resolved as soon as possible to protect your property from further damage. If you have access to your own contractors or wish to conduct the repairs yourself we will contact you directly with any issues.

Am I responsible for the utilities?

The landlord is responsible for the utilities while the property is vacant. When being managed and tenanted we will notify the utility company of a change of tenant, assist them with setting up a utility account and provide any necessary meter readings.

What happens when there is a void?

The landlord will be notified that the property is empty, an internal inspection will be carried out and the property will be cleaned and brought up to a decent standard that is ready to let.

What happens when the tenant moves out?

- Should there be damage to the property then we will pursue the tenant for the costs of the repair. If money has been paid in to a bond scheme then DPMS will access this towards the repair cost.
- When a tenant leaves at the end of a tenancy an inspection will be carried out beforehand and any damage/repair will be agreed between tenant and landlord. Keys will be returned and any bond that has been paid will be returned minus any repair costs.
- Meter readings will be sent to the relevant companies and then the landlord is responsible for any fuel used between tenants.

Do I need to tell anyone Iím letting?

Mortgager: Most mortgage companies will insist that you get prior approval to any lettings.
Freeholder: Most lease-holds will stipulate that you gain prior permission before any sub-letting can take place.
Insurance: To ensure full protection for yourself and the property it's vitally important that you disclose all tenant details to the insurance company.

Are there any catches?

No, there are no catches or any further hidden charges to either landlord or tenant. We aim to become the leading service provider in the East Midlands, and pride ourselves on providing the best service to both tenants and Landlords. Our services are open to any serious landlords with properties in the Derbyshire area, who want peace of mind.

What do I do next to proceed with your service?

Contact Michelle Howell on 01332 255 621 or email michelle.howell@derby.gov.uk

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